Frequently Asked Questions
Reservations & Check-In
What time is check-in and check-out?
Check-in is after 4:00 PM and check-out is before 11:00 AM.
What is your cancellation and date change policy?
Please review our Cancellation & Date Change Policy for complete information about cancellations, refunds, and changing reservation dates.
Do you have a front desk and how do I check in?
No, we do not have a front desk. Shasta View Lodge offers contactless check-in and check-out. Your check-in details and cabin access information will be sent to you prior to arrival via the online travel agency you booked with or by email and text message if you booked directly.
Is parking available?
Yes, complimentary on-site parking is available for lodge guests.
Can I bring additional guests to the property?
Only registered guests are permitted on the property. Parties, events, and unregistered guests are not allowed with individual cabin reservations.
Can I reserve the entire lodge?
Yes. Shasta View Lodge is available for full-property buyouts. If you're planning a wedding or other special event, visit our Weddings page. For retreats and group gatherings, visit our Retreats page for more information.
Cabin Amenities
Do you have Wi-Fi?
Yes, complimentary high-speed Wi-Fi with speeds up to 500 Mbps is available to all guests.
Do the cabins have heating and air conditioning?
Yes, our cabins have heating and air conditioning.
Do you provide linens, towels, and daily housekeeping?
Yes, bed linens and bath towels are provided. Our cabins are professionally cleaned and prepared prior to each guest’s stay; however, we do not provide daily housekeeping, mid-stay cleaning, or towel replacement.
Please hang your towels to dry and reuse them throughout your stay. Each cabin also has a broom and basic cleaning supplies if you would like to tidy up during your stay.
Are toiletries provided?
Yes. We provide basic bath toiletries, including shampoo, conditioner, and body wash. Personal care items such as toothbrushes and toothpaste are not provided.
Is coffee provided?
Yes, we provide coffee along with basic coffee supplies.
What’s included in the kitchenettes in Cabins 1–8?
Kitchenettes include a kitchen sink, mini fridge, microwave, toaster, electric kettle, Keurig coffee maker, cups, mugs, wine glasses, plates, bowls, silverware, and a wine opener.
What’s included in the kitchen in Cedar Cabin?
Cedar Cabin has a full kitchen that is available only to Cedar Cabin guests. The kitchen includes sinks, two ovens, eight burners, two refrigerator/freezers, an ice maker, dishwasher, microwave, two drip coffee makers, two toasters, an electric kettle, pots, pans, cooking utensils, cups, mugs, wine glasses, plates, bowls, silverware, and wine openers.
Do you have indoor fireplaces?
Yes. Cabins 1–7 have gas fireplaces, and Cedar Cabin has a wood-burning stove. Guests staying in Cedar Cabin should bring their own firewood or can purchase it locally at McCloud Market.
Do you have a guest laundry room?
No, we do not have guest laundry facilities. Guests can use the nearby Mt. Shasta Laundromat.
Property Amenities & Policies
Do you allow pets?
No, we do not allow pets at our property.
Do you have outdoor grills?
Yes. We have three propane grills and one large charcoal grill available for guest use.
Do you have outdoor fire pits?
No. We do not have outdoor fire pits, and guests may not bring their own. Due to county regulations, outdoor fires are not permitted at the lodge.
Do you have a pool or hot tub?
No, we do not have a pool or hot tub.
Do you have EV charging stations?
No. We do not have EV charging stations, and guests may not use extension cords or lodge electrical outlets to charge electric vehicles.
Is smoking or vaping allowed?
No. Smoking and vaping are not permitted anywhere at Shasta View Lodge, including inside the cabins and throughout the property.
What are your quiet hours?
Quiet hours are from 10:00 PM to 7:00 AM. We ask guests to be considerate of other guests and our neighbors during their stay.
Can I have a party or event at the lodge?
Parties and events are not permitted with individual cabin reservations. Shasta View Lodge does offer full-property buyouts. For weddings and special events, visit our Weddings page. For retreats and group gatherings, visit our Retreats page.
Location & Winter Travel
Where is Shasta View Lodge located?
Shasta View Lodge is located in McCloud, California, near Mt. Shasta. We are conveniently located near Mt. Shasta Ski Park, McCloud Falls, McCloud Reservoir, and outdoor recreation throughout the Mt. Shasta area.
What are the road conditions like getting to Shasta View Lodge?
There is a paved road all the way to Shasta View Lodge, with no dirt or gravel road driving required. During winter, snow and icy conditions are possible, so we recommend checking the California Department of Transportation (Caltrans) QuickMap before traveling. Guests are responsible for ensuring their vehicles are appropriately equipped for current conditions and any chain-control requirements.
How do you handle snow removal?
The Town of McCloud clears public roads, our parking lot is plowed, and walkways are shoveled. We also provide shovels and ice melt for guest use.